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OPERATIONS AND SUPPORT SERVICES

Managed Services

Sky Tech provides end-to-end cloud solutions, enabling organizations to leverage cloud platforms for scalability and innovation fully

  • ​​Multi-Cloud Management: Managing AWS, Azure, and hybrid cloud environments

  • Cloud-Native Development: Building applications optimized for cloud platforms

  • Cost Optimization: Reducing operational expenses through resource management

  • Disaster Recovery: Ensuring business continuity with robust backup solutions

Enterprise Service Desk

Sky Tech's Enterprise Service Desk is a single point of contact for managing incidents, service requests, and communication with end users, ensuring seamless IT operations and enhanced user experiences.

 

With a focus on responsiveness, scalability, and user satisfaction, Sky Tech's Enterprise Service Desk ensures IT support is always accessible, enabling businesses to stay productive and focused on their goals.

 

Key features of SkyTech’s Enterprise Service Desk include:

  • Multi-Channel Access: Support via phone, email, live chat, and self-service portals for convenience and flexibility

  • 24/7 Support, Incident and Problem Management: Round-the-clock assistance,  Rapid identification, escalation, and resolution of issues to maintain system reliability

  • Performance Analytics: Insights into service trends and areas for improvement through regular reporting and analysis

Facilities Management

Sky Tech delivers end-to-end facilities management solutions designed to optimize operations, reduce costs, and maintain high-performance environments for businesses. We combine cutting-edge technology with expert support to ensure your facilities run efficiently and effectively.

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With Sky Tech Facilities Management, you gain a trusted partner focused on creating customized, productive, cost-effective, and sustainable environments for your organization.

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Key Features:

  • Proactive Maintenance: Scheduled inspections and upkeep to prevent issues and extend the lifespan of assets.

  • Energy Management: Innovative solutions to monitor and reduce energy consumption, improving sustainability.

  • Integrated Systems: Centralized control and monitoring of facility systems for seamless operations.

  • Safety & Compliance: Adherence to industry regulations and standards to ensure a safe and compliant workplace.

IT Service Management (ITSM)

SkyTech's ITSM solutions enable businesses to streamline processes, elevate service quality, and enhance user satisfaction, transforming IT into a critical driver of organizational success. Utilizing industry best practices, Sky Tech empowers organizations to optimize IT operations for greater efficiency and effectiveness.

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Key components of Sky Tech’s ITSM services include:

ITSM Information Technology Service Management Framework Concept. Man using virtual touch

  • Service Strategy: Developing IT strategies that align with business goals and ensure value delivery.

  • Service Design: Crafting scalable and secure IT solutions tailored to organizational needs.

  • Service Transition: Seamlessly implementing new or updated services while minimizing disruptions.

  • Service Operation: Managing day-to-day IT functions, including incident and problem management, to ensure reliability.

  • Continuous Service Improvement: Regularly analyzing and enhancing services to adapt to changing business requirements.

Storage Management

Sky Tech offers comprehensive storage management solutions designed to optimize your data storage infrastructure, ensuring reliability, scalability, and cost efficiency. Our services help you securely manage and access your critical business data without compromise.

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With Sky Tech Storage Management, your organization benefits from streamlined data handling, enhanced security, and the agility to meet changing business demands.

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Key Features:

  • Scalable Storage Solutions: Flexible storage options tailored to grow with your business needs

  • Data Optimization, Backup & Recovery: Efficient organization and utilization of storage resources to maximize performance Robust backup systems with fast recovery options to minimize data loss risks

  • Cloud Integration: Seamless integration with leading cloud platforms for hybrid and fully cloud-based storage environments

  • Security & Compliance: Advanced encryption and compliance-focused practices to protect sensitive data

Security Solutions

Sky Tech delivers advanced security solutions designed to protect your business from evolving threats and ensure the safety of your digital and physical assets. Our proactive approach combines cutting-edge technology, expert insights, and robust strategies to safeguard what matters most.

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Sky Tech is your trusted security partner, dedicated to ensuring the integrity, confidentiality, and availability of your resources while strengthening the resilience of your operations.

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Key Features:

  • Cybersecurity Services: Comprehensive protection against malware, phishing, ransomware, and other cyber threats.

  • Network Security: Secure configurations, firewalls, and monitoring to prevent unauthorized access and breaches.

  • Data Protection & Compliance: Encryption, backup solutions, and adherence to regulatory standards to safeguard sensitive information.

  • Physical Security Integration: Advanced surveillance, access controls, and intrusion detection systems.

  • Incident Response: Rapid threat detection and mitigation to minimize downtime and losses.

Local Area Network (LAN) Solutions

Sky Tech provides reliable and high-performance Local Area Network (LAN) solutions designed to support seamless connectivity and efficient communication within your organization. Our LAN services ensure a secure, scalable, and optimized network infrastructure tailored to your business needs.

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With Sky Tech's LAN solutions, your business benefits from a stable, secure, and efficient network environment that supports productivity and growth.

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Key Features:

  • Custom Network Design: Tailored LAN configurations that align with your operational requirements and scale as your business grows. : Smooth integration with existing systems and scalable upgrades to future-proof your network.

  • High-Speed Connectivity: Reliable and fast data transfer for uninterrupted communication and collaboration.

  • Enhanced Security: Robust network security measures, including firewalls and intrusion prevention systems, to safeguard your LAN.

  • Network Monitoring & Maintenance: Proactive monitoring and ongoing support to ensure minimal downtime and peak performance.

Accessibility 508 Compliance

Section 508 compliance refers to a set of guidelines established by the U.S. Workforce Rehabilitation Act of 1973, which mandates that federal agencies make their electronic and information technology (EIT) accessible to people with disabilities

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This includes websites, software applications, hardware, and other electronic content. The standards are designed to ensure that individuals with visual, auditory, cognitive, and motor impairments can effectively access and use federal EIT resources.

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Key Features:

  • Accessibility for all users: Federal agencies must ensure their electronic and information technology (EIT) is accessible to people with disabilities

  • WCAG 2.0 Level AA conformance: Section 508 requires compliance with both Level A and Level AA success criteria of the Web Content Accessibility Guidelines (WCAG) 2.0

  • Comprehensive coverage: It applies to websites, software applications, hardware, and other electronic content created or procured by federal agencies

  • Equal access: Individuals with disabilities must have comparable access to information and data as those without disabilities

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